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Terms&Conditions Read and understand this agreement

1. Introduction
This Agreement is a legal document which sets out your rights and obligations in relation to this site (the “VICTOR XENIA LONDON site “) and the products offered by us through it (“VICTOR XENIA LONDON products”). You must take the time to read and understand this Agreement before using the VICTOR XENIA LONDON site or making a purchase of a VICTOR XENIA LONDON product and accept that you are entering into a contract with us on the terms of this Agreement. You should be aware that this Agreement may change from time to time in accordance with Clause 11 below.
If you have queries relating to this Agreement, before placing an order for a VICTOR XENIA LONDON Product, please email our customer service team at customerservice@victorxenialondon.com.
Please note that we reserve the right to withdraw the VICTOR XENIA LONDON site from time to time.

2. VICTOR XENIA LONDON products
VICTOR XENIA LONDON products are subject to availability. If a VICTOR XENIA LONDON product becomes out of stock at the time when we receive the order, we will inform you, and you will not be charged for it.
At VICTOR XENIA LONDON, we endeavour to display as accurately as we reasonably can the true colours of VICTOR XENIA LONDON products. However, we cannot guarantee that the colour of a VICTOR XENIA LONDON product as delivered will replicate how it appeared to you on-screen; in part, this is dependent upon your computer’s display monitor, and how you perceive colour.
All sizes and measurements concerning VICTOR XENIA LONDON products are as accurately as we can reasonably make them.
We continually update the VICTOR XENIA LONDON site, and regularly have offers and promotions which may not be available in our other stockists.

3. Orders and delivery
In the case of an excessive delay with the despatch of your VICTOR XENIA LONDON products we will contact you.
We aim to send out VICTOR XENIA LONDON products on the working day after we receive the order, or, on the same day we received the order if this has been placed before 12:00 pm, London time. However, this is not guaranteed.
Unless otherwise stated, we use the Royal Mail service for the sending and delivery of VICTOR XENIA LONDON products; the total cost of your order will include a delivery charge. Delivery times will vary according to how quickly Royal Mail delivers; we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays.
We reserve the right to decline the fulfilment of orders, including a VICTOR XENIA LONDON product, which for any reason, has been mis-published, such as its price or specification. Orders are treated as offers, which we are entitled to accept or decline. If there are any problems with your order, we will contact you.
There is only one delivery charge per order. Replacement VICTOR XENIA LONDON Product will be sent out free of charge.
We cannot arrange for deliveries of VICTOR XENIA LONDON product to be left with a neighbour, or similar request; all deliveries must be signed-for at the delivery address you provide to us as part of your order. Note that we cannot be responsible for orders which go missing after delivery.
A maximum order of 5 of the same VICTOR XENIA LONDON product may be made by one person. Sale items are restricted to 2 of the same VICTOR XENIA LONDON product per customer.

4. Cancelling your purchase and our “Returns policy”
We operate a Returns Policy which is considerably more advantageous to you than the 7 working day “Cooling-Off Period” that applies by law to all online purchases. However, should we withdraw that Returns Policy, or if there are VICTOR XENIA LONDON Products to which the Returns Policy does not apply, then your right to cancel an order will be governed by the remainder of this Clause 4.
You have the right to cancel your order for a VICTOR XENIA LONDON product, starting from the first working day after the day on which you receive it for the following 7 working days. A working day is any day except Saturday, Sunday and UK public holidays. You can cancel your order for a VICTOR XENIA LONDON product during this “Cooling-Off Period” by emailing customerservice@victorxenialondon.com.
If you cancel during this “Cooling-Off Period” then you must return the VICTOR XENIA LONDON product to us at your own cost within 28 days of the date you cancelled. You must take reasonable care of the VICTOR XENIA LONDON product while it is in your possession. If you cancel during the “Cooling-Off Period” and return the VICTOR XENIA LONDON product in good condition, then you will receive a refund of the price you have paid for the VICTOR XENIA LONDON product. If you fail to return the VICTOR XENIA LONDON product in good condition to us within 28 days, then you will be responsible for payment of the price of the VICTOR XENIA LONDON product. If you require a refund on a discounted VICTOR XENIA LONDON product, please note that you will be refunded the discounted price.

5. Payments
Payments are processed at the time of ordering; however we only process orders which have been screened and accepted by Paypal.
Note also that all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we will not process the order.
When entering address details, please be aware there is a difference between the delivery address and billing address areas of the order form: if your billing address (where your bank or credit card is registered to) is different from the desired delivery address, you must specify it and fill out the form with details of both delivery and billing addresses. Failure to complete this part of the order, the process may result flagging as ‘warning’ or ‘caution’ against your card.
All prices of VICTOR XENIA LONDON products include VAT at the current rate. We do not exclude or refund VAT for any orders. You, as the purchaser, are responsible for any other taxes or duties (such as import duties) payable on VICTOR XENIA LONDON products.

6. Intellectual property
You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to the VICTOR XENIA LONDON site and VICTOR XENIA LONDON products are owned by, or exclusively licensed to, us. It is easy to copy material which appears on web-sites, but this does not mean it is legal. Therefore, no one can copy, distribute, show in public or create any derivative work from the VICTOR XENIA LONDON site, VICTOR XENIA LONDON products or any of the material which is found on the VICTOR XENIA LONDON site unless properly licensed to do so by us.

7. Privacy policy
Our privacy policy form is part of this Agreement, and by agreeing to this Agreement, you also give your consent to the way we may handle your personal data in that policy. The privacy policy can be found here.

8. Additional services
We or our affiliates may offer new or additional services through the VICTOR XENIA LONDON site from time to time. Your use of those services may be subject to additional terms and conditions, which you must comply with. Provided that those terms are notified to you on the VICTOR XENIA LONDON site in an appropriate manner (as determined by us in our reasonable discretion) when you agree to take those services, any failure by you to comply with the terms governing those services will amount to a breach at this Agreement.

9. Liability
a) We warrant that VICTOR XENIA LONDON products will be manufactured with reasonable care and skill with the intention of meeting our specifications for them. However, we cannot and do not guarantee that VICTOR XENIA LONDON products will meet your requirements.
b) We shall be liable as expressly provided in this Agreement, but shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise.
c) Nothing in this Agreement shall exclude or restrict our liability for death or personal injury resulting from our negligence.
d) Subject always to sub-Clause f) below, we shall be liable for direct loss or damage only, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise, and whether caused by its act or omission or that of its employees, agents or subcontractors. Our aggregate liability in relation to any VICTOR XENIA LONDON product shall be limited to whichever is the greater of:
– £10 (ten pounds); or
– the price you paid for that VICTOR XENIA LONDON product.
e) We will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise for:
– any loss of revenue, business, anticipated savings or profits, or
– any indirect, special or consequential loss or damage, costs or other claims,
howsoever caused or arising whether through non-supply or late supply of a VICTOR XENIA LONDON product or other non-performance of this Agreement or otherwise.
f) Except as expressly stated elsewhere in this Agreement, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.
g) The provisions of this Clause 9 shall survive the termination or expiry of this Agreement.

10. Entire agreement
This Agreement is intended to contain your entire agreement with us relating to the VICTOR XENIA LONDON site and VICTOR XENIA LONDON products. We believe it to be fair and reasonable. It replaces all earlier agreements and understandings with you relating to the VICTOR XENIA LONDON site or VICTOR XENIA LONDON Products, except for any fraud or fraudulent representation by either of us. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement.

11. Changes to this agreement
We reserve the right to change this Agreement from time to time, and post the new version on the VICTOR XENIA LONDON site. The new version will take effect for any activity on the VICTOR XENIA LONDON site, including any purchase of a VICTOR XENIA LONDON Product, after the new version is posted on the VICTOR XENIA LONDON site.

12. Invalidity
In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable.

13. Law
This Agreement, and each purchase of a VICTOR XENIA LONDON product, shall be governed by the laws of England and Wales and subject to the non-exclusive jurisdiction of the English courts.

14. Keeping this agreement
We do not separately file the individual Agreements entered into by users of the VICTOR XENIA LONDON site. Please make a durable copy of this Agreement by printing and/or saving a downloaded copy on your own computer. It is offered in English only.

15. Contact
The VICTOR XENIA LONDON site is provided, and VICTOR XENIA LONDON products are sold and supplied through it, by Blue i Studio London Ltd, whose address, for business conducted through the VICTOR XENIA LONDON site, is Unit 10,Ground Floor, Greenwich Quay, Clarence Road, London SE8 3EY. Our VAT registration number is GB 119930405. Please note that all notices under this Agreement are to be sent and received by email. For this purpose, your notices should be sent to customerservice@victorxenialondon.com and we will send our notices to you at the email address you notify to us through the VICTOR XENIA LONDON site when placing an order.

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