We ask you to supply the following information during the ordering process
Your name, billing address, delivery address, email address, telephone number, credit card details, and where you first found out about our website. There is also a ‘newsletter’ on the site which you are able to sign-up to for regular updates on news, sales, special offers: we ask you to supply your name and email address for this.
You can register as a member at no cost or obligation to you. Registering as a member requires you to enter an email address and password (“Membership Information”). We do not sell, rent or forward your email address to any other company. We never have, and we never will. When you become a member, we assign you a Customer Number and we keep the date of membership. On the membership form, you may opt-out of receiving any newsletters that we may send. If you do not opt-out when joining, we will send newsletters to you as they are created. On each newsletter, you will be given the facility to opt-out of receiving future newsletters. This information is made available to our Operational and Marketing staff. Note that all of your activities on the VICTOR XENIA LONDON site will be traceable to your Customer Number.
When entering into a sales transaction we require, in addition to the Membership Information, certain contact information. This extends your membership record to include your Name, Address and Telephone Number. This information is made available to our Operational and Marketing staff.
When goods are to be delivered, we need to have delivery details, so we will require you to provide a Delivery Name, Address and Telephone Number. This information is made available to our Operational and Marketing staff and may also be shared with any courier company that we may use for the delivery of the goods.
Credit/debit card information
When paying for goods or services via credit/ debit card, we require you to enter your credit/ debit card number, expiration date, card type (MasterCard, Visa, etc.), card holder name and card security code. This information is entered directly on to a page hosted by our credit/ debit card payment processing provider, who store these details in encrypted format and provide us with a ‘token’ that we store and use to refer to the card for transactional purposes. They also provide us with the first six and last four digits of the card number, the card holder name, and the expiration date which we store to assist in identifying which card you wish to use in the future. We do not store the full credit card number at any time. Due to our use of the ‘token’ system, card information does not need to be made available to our Operational staff and it is not possible for any of our staff to obtain full credit card information.
When you place an order, we will keep a record of the type(s) of item(s) purchased, the quantity, pricing information and any delivery cost. For analysis purposes, we also store the date the order was placed and the date it was shipped. This information is made available to our Operational and Marketing staff and may be made available in summary, non-specific form to any of our business partners by way of analysis or the payment of royalties and/or licenses in the supply of such goods. At the end of placing the order, we may ask you to enter certain simple items of marketing information to help us develop our business. You may elect to not enter this information.
We use your personal information for the following purposes:
To send you the product that you have bought, to charge you for the product, to send email or conventional mail to you, to let you know by email of new products or services, to perform statistical analyses measuring relative interest in the various areas of our site and customer profiles.
In addition we employ website cookies to recognize users and to track individual shopping carts through the ordering process.
We do not, under any circumstances:
Provide email addresses to any third party, share the information we track on this site, in any form, with advertisers or other parties, release personal information about any individual visitors. However, we may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property or safety. We may also share your personal information with Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity – in which cases we will disclose name, city, telephone number, email address, User ID history, fraud complaints and ordering history.
Please note we are not responsible for the content or the privacy policies of web sites to which this site may link.